Support Associate

Role Introduction:

Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.

What You Will Do:

• As a Support Associate, you will be responsible for handling incoming support alerts, undertaking any relevant issue investigation ensuring all key information is accurately captured
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  Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
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  Perform and undertake all aspects of technical support service (monitoring system, web incidents, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

• Effective problem solving skills
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  Well-developed oral and written communication skills
• Well organised, with the ability to work proactively in a team in a busy environment
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  Experience with using Microsoft Windows and Microsoft office suite
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  An active interest in IT & technology

• Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Summer Fridays – Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First


• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Life insurance - 4x times salary to help give you and your loved ones peace of mind


• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
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  65% Internal Mobility – Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
• Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success


• Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees – read about what it’s like!
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  Tiered Recognition Bonus – There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
• Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self


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  MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers.
Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire