About the Role
As a Project Associate, you’ll manage the processes that prepare contributors for AI, LLM, data collection, and relevance projects. You’ll build and maintain onboarding workflows, learning materials, and readiness reporting while evaluating contributor performance to ensure they are prepared to begin work.
You’ll partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs are ready for launch, aligned with project requirements, and continuously improved.
Your Impact
- Set up workflows, launch materials, and supporting content for new and expanding projects.
- Create and maintain clear enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
- Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
- Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
- Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks affecting contributor readiness.
- Analyze onboarding and performance issues, identify root causes, and develop targeted clarifications or refresher content.
Success in this role means contributors are prepared on time, project quality standards are met, and stakeholders have clear visibility into readiness and performance.
What You Bring
- 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
- Moderate to advanced Excel and Power BI or equivalent dashboarding experience, with the ability to build and maintain trackers and readiness reporting.
- Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
- Experience working with ticketing or contributor/crowd support platforms.
- Strong written and verbal English communication skills, with the ability to clearly explain policies and guidelines to diverse audiences.
- Flexibility to support changing program needs and work a night shift schedule.
Preferred
- Bachelor’s degree or equivalent work experience.
- Project Management, data analytics or process improvement.
Compensation
Additional Information
Why You'll Love Working Here
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models.
You'll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You'll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.
About Appen
Appen has been a leader in AI training data for over 30 years. We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.
