Internal Account Manager

As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to grow and become even more sustainable into the future.

With a workforce of circa 1,650 employees, Arco will continue to have at the core of its culture, a clear and pervasive set of values creating a diverse, inclusive workforce.

We’re now looking to recruit an exceptional Internal Account Manager that shares our core values; respect for people, hard work and enterprise, excellence in reputation and making the world a safer place for everyone.

About the role

As our Internal Account Manager you will deliver sales and margin performance in line with budgets, through account ownership for a specific cohort of customers. Providing regular and proactive contact, developing relationships, and ultimately growing and retaining customers in line with our strategic initiatives and proposition.

Key responsibilities include:

• Achieving sales and profit forecasts in line with business forecasts
• Proactively pursue new business opportunities to protect and grow market share.
• Making regular and scheduled customer contact to a defined customer base
• Managing allocated sales leads with customers in accordance with business process and SLAs
• Utilising the pricing tool and market knowledge in order to deliver best possible margin growth
• Developing and executing a call cycle plan that enables full customer/contact coverage
• Collaborating with regional and sector sales colleagues to deliver the overall Arco sales strategy and gathering and sharing competitor information
• Maintaining and updating customer and sales opportunity information accurately through the daily use of CRM
• Managing customer accounts in accordance with Arco processes and ways of working

About you

The ideal Internal Account Manager will be/have:

• A proven track record of success in delivering sales objectives and experience of virtual selling using telephone and video
• The ability to build relationships cross functionally, working with central functions to deliver excellent customer service
• Be commercially astute, with an understanding of margin, how it is calculated and its impact on the business
• An excellent understanding of digital sales channels, social media and online performance management
• Excellent IT skills/ CRM proficient, experience working with SAP C4C would be advantageous
• Able to demonstrate key behaviours in line with our sales strategy and make things happen by showing drive and determination
• Effective communication skills, with the ability to share views and ideas, and listen to those of others
• Knowledge of health and safety related services, products and markets

On top of working for the UK’s leading health and safety expert, you’ll also receive:

• A salary of £25,585 per annum plus performance related bonus
• 32 days holiday inclusive of bank holidays, plus the option to purchase more
• 2 paid Community Volunteering days every year
• An excellent pension and life assurance scheme
• A huge range of high street retailer discounts to help with cost of living via MyArco Perks
• Access to our brilliant Learning Management System, to support your personal development

If you have any questions regarding this vacancy, please reach out to our recruitment team at .