Administrator / Customer Support Coordinator Administration Assistant

Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join our team at Guide Dogs.

Salary

£18,500 - £20,250 per annum

Benefits

26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

Location

Leeds, West Yorkshire – Office based role with the opportunity to work from home on occasions

Job Type

Full-Time, Permanent

Working Hours

35 hours per week, 9am – 5pm Monday to Friday

Application Process

Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.



JOB OVERVIEW



We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations.



Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.



As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.



DUTIES



As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:



Deal with routine correspondence and calls ensuring all enquiries are proficiently handled



Maintain paper and computer-based inputting and customer or volunteer records



Incoming and out-going post



Site & staff Health and Safety



Raising purchase orders & expense requisitions



General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events



Production and distribution of support materials to stakeholders



Stock maintenance for office materials / site provisions / dog health provisions



Provide a welcoming reception to visitors



Always maintain a tidy and professional office environment



Trains and provides ongoing support to local staff and new starters



Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences



WORKING AT GUIDE DOGS



Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.



We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.



CANDIDATE REQUIREMENTS



As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.



Essential



Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)



Excellent verbal, written, and reading skills required for communications



Good level of mathematics required for financial data processing



Experience in a customer service role, and/or office/administration role



Completing basic H&S risk assessments



Experienced in the use of CRM systems



A comprehensive knowledge of GDPR regulations



Desirable



Lived experience of vision impairment (either self or direct family member)



Experience of dealing with complex queries and/or complaints



Knowledge of Salesforce or CARE database



As this role requires a Basic Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.



The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.



Please note: we reserve the right to close any of our vacancies early.



NO AGENCIES PLEASE



HOW TO APPLY

Application Process

Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.



CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Job Ref

AWDO-P10056



This job is being advertised by AWD online on behalf of Guide Dogs



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