Sr. Voice & Collaboration Architect

Job Description

Job Description:

Microsoft Certification (Teams Administrator/Teams Voice Engineer)

Ideally CCIE Collaboration, however CCNP Collaboration will be considered

Ability to establish and maintain a client trust and confidence.

Good written and verbal communication skills.

Good troubleshooting skills.

Self-sufficient, can own an issue and work on it till completion.

Basic knowledge of the financial services industry.

Advanced knowledge of Microsoft Teams

Advanced knowledge of Direct Routing solution for Microsoft Teams

Advanced knowledge of Session Border Controllers (Cisco Cube/Audiocodes) and SIP Trunking

M365 and Modern Workplace technologies

Advanced knowledge of Cisco Call Manager & Cisco Jabber

Advanced knowledge of Cisco Meeting Server

Advanced knowledge of Cisco Expressway/VCS

Advanced knowledge of Cisco Endpoints

Advanced knowledge of Cisco WebEx Teams (fka Cisco Spark)

Advanced knowledge of IPTV Streaming/Multicasting

Advanced knowledge of troubleshooting tools (WireShark etc)

Knowledge of H.323 & SIP Protocols

Knowledge of NAT & Firewall Traversal

Knowledge of VMware architecture

Knowledge of Microsoft Server environment (2008, 2012, 2016)

Knowledge of Citrix VDI environment

Knowledge of MAC OSX environment

Advanced knowledge of Microsoft Windows environment (Windows 10)

Knowledge of MobileIron (MDM) environment

Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Experience with Cisco TAC support (raising cases, escalating)

Experience with Microsoft Support (raising cases, escalating)

Desirable skills:

Knowledge of Cisco TMS

Knowledge of Cisco Meeting Server & Meeting Manager

Knowledge of Webex & Zoom

Knowledge of Zabbix or other monitoring tools

Advanced Excel skills

Programming/Scripting experience (Visual Basic/Python etc)

Rest API knowledge (POSTMAN experience a plus)

Documentation skills (Visio a plus)

Application packaging and deployment

About Company

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs. Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.