Job Title: Online Administration Coordinator
Location: Largely Remote working, with occasion team days at local BCA site
Salary: £22,150 per annum
Working Hours: 40 hours per week, Monday - Friday, (1 in 4 weekend, with time off in lieu)
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.
This is an exciting opportunity for a talented individual looking to undertake various activities to ensure smooth running of the Online department, including the transition of sales through online systems and supporting wider business areas with various administrative tasks.
Your key responsibilities will be:
- Manage and maintain the online systems to ensure sales are processed in an accurate and timely manner. Communicate with key business stakeholders effectively and ensure data is available to all parties in line with current SLA’s.
- Ensure all requests are managed in a timely and effective manner. Communicate with internal and external customers to provide a quick and cost-effective resolution in the interest of all parties within stated guidelines.
- Produce accurate reporting and data recorded in line with current SLA’s and areas KPI’s.
- Manage and maintain area specific provisional systems, updating bespoke systems accurately and in line with business SLA’s coordinating sales between buyers and vendors.
- Manage and maintain Proxy/Auto Buy bid management function for online buyers ensuring the accuracy of the data is recorded in bespoke systems.
- Use appropriate RPA software to support in administrative tasks to include but not limited to lotting.
- Centralised low level technical service and triage support to internal/external customers.
- Planning Prioritising and Problem Solving – Manages own time effectively, using initiative and critical thinking.
- Demonstrates Business Values and Behaviours.
- Undertake cross-functional or ad-hoc tasks within the Online department as necessary to meet operational requirements and self-development.
To be successful, you’ll bring some of the following experience with you:
- Fully literate on MS Office mainly Microsoft Word, Excel
- Excellent attention to detail and high level of accuracy
- Organised with good time management.
- Drive and Results focused
- Excellent communicator both written and oral.
- High level of attention to detail
- Developing an awareness and understanding of analytic data and providing insights
- Problem solves solutions and technical ability
- Ability to attend closest centre for working Onsite days.
- Knowledge and understanding of Microsoft Office Products
- The ability to work as part of a team and under their own initiative
- The ability to demonstrate emotional intelligence and self-aware
- Background of Customer Service Experience
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
