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Brazilian Portuguese Language Customer Service Advisor, Hybrid

🏒 bet365 βœ“ Verified Direct Employer
πŸ“ Stoke-on-Trent, England ⚑ Direct Opportunity πŸ•’ 1 day ago
Work Model
πŸ“ Stoke-on-Trent, England
Employment
πŸ’Ό Full-Time Direct
Recruitment Type
πŸ›‘οΈ Direct to HR Pipeline
πŸ’°

Salary & Compensation Transparency

βœ“ Equal Pay & Transparency Compliant
Β£20,409 – Β£23,500 per year (GBP)
πŸ₯ Comprehensive Health & Dental
πŸ–οΈ Paid Time Off (PTO) & Holidays
πŸ“ˆ Retirement 401(k) / Pension Match
βš–οΈ Equal Opportunity Pay Scale
πŸ›‘οΈ
Verified Direct Employer Opening: You are submitting directly to bet365's recruitment pipeline with zero intermediary fees.

Role Overview & Responsibilities

Overview

Operations

Full Time

Closes 18/05/23

Stoke-on-Trent

Full Time

Closes 18/05/23

Who we are looking for

Uma pessoa positiva, confiante e entusiasmada para trabalhar como agente do nosso ServiΓ§o de Atendimento ao Cliente em PortuguΓͺs do Brasil, com desejo de ajudar, orientar e prestar assistΓͺncia aos nossos clientes, a fim de responder Γ s dΓΊvidas e reclamaΓ§Γ΅es relacionadas Γ s suas contas.

Conosco, vocΓͺ terΓ‘ total apoio ao longo de sua carreira e encontrarΓ‘ muitas oportunidades de desenvolvimento e progressΓ£o junto Γ  nossa empresa. Oferecemos treinamento completo atravΓ©s de nosso abrangente plano de treinamento de forma a equipar vocΓͺ com os conhecimentos e habilidades necessΓ‘rias para auxiliar os nossos clientes.

O cargo oferece um contrato permanente em tempo integral, com 40 horas trabalhadas por semana. Γ‰ necessΓ‘rio ter flexibilidade para trabalhar quaisquer cinco dias entre sete, inclusive em horΓ‘rios noturnos e aos fins de semana.

Em troca, oferecemos um salΓ‘rio competitivo, um generoso esquema de bΓ΄nus e uma ampla gama de benefΓ­cios. O salΓ‘rio inicial para esta posiΓ§Γ£o Γ© de Β£25,938 por ano, aumentando para Β£26,978 apΓ³s a conclusΓ£o bem-sucedida do treinamento.

Esta posiΓ§Γ£o Γ© elegΓ­vel para inclusΓ£o na polΓ­tica de trabalho hΓ­brido da empresa.

Os candidatos bem-sucedidos precisarΓ£o fornecer prova de elegibilidade para trabalhar no Reino Unido.

Preferred skills and experience

PaixΓ£o pela prestaΓ§Γ£o de um serviΓ§o excepcional ao cliente.
Boas habilidades pessoais.
FluΓͺncia verbal e escrita em portuguΓͺs do Brasil.
Boa comunicaΓ§Γ£o em inglΓͺs.
Capacidade de executar vΓ‘rias tarefas simultaneamente.
Foco em soluΓ§Γ΅es.
CompetΓͺncia informΓ‘tica, alfabΓ©tica e matemΓ‘tica.

Main Responsibilities

Usar o portuguΓͺs do Brasil para se comunicar eficientemente com nossos clientes.
Coordenar-se com os departamentos internos a fim de solucionar as dΓΊvidas de nossos clientes.
Proporcionar uma experiΓͺncia positiva ao cliente e resoluΓ§Γ£o de primeira.
Responder Γ s questΓ΅es de clientes de forma hΓ‘bil atravΓ©s de Chat Ao-Vivo e e-mail.
Usar ferramentas internas para auxiliar e assumir a questΓ£o do seu cliente.
Promover o jogo seguro.
Manter o conhecimento das polΓ­ticas, procedimentos e requisitos de licenciamento.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility

πŸ›‘οΈ Trust & Safety: We actively screen all postings. Suspect fraud, expired listings, or misleading details?

Frequently Asked Questions

How do I apply for the Brazilian Portuguese Language Customer Service Advisor, Hybrid position at bet365?

Click the “Apply for this Position” button on this page to submit your application directly to bet365's HR pipeline without recruitment agency markups.

Is this role eligible for remote work or international relocation?

This position is based in Stoke-on-Trent, England with potential relocation and visa sponsorship considerations for qualified candidates.

Are there any fees to apply through Li1?

No. Li1 is 100% free for all job applicants. We strictly prohibit recruitment fees or candidate placement charges.

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This employer is eligible to sponsor work authorization visas (e.g. UK Skilled Worker Visa, US H-1B/O-1, Canada Global Talent Stream) for qualified international applicants.

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