IT Support Specialist

Overview

Technology

Full Time

Closes 26/04/23

Stoke-on-Trent

Full Time

Closes 26/04/23

Who we are looking for

An IT Support Specialist who will tend to the technology requirements for Company Directors and associated individuals.

You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution

You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.

In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.

At times, you may also support the wider Business alongside 1st and 2nd line support teams.

We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times.

An on-site presence and travelling to other locations will be required.

Preferred skills and experience

Demonstrable experience supporting a VIP or executive user base.

Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).

Experience with hardware and software support on PC, Mac, iOS and Android devices.

Experience in the support and implementation of anti-virus and security products.

Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies

Strong stakeholder management and communication skills.

Ability to work under pressure to tight deadlines while maintaining a high attention to detail.

Keen interest in technology as well as a desire for driving continuous improvement.

Proven record of commitment, competency and self-motivation with strong time management and flexibility.

Main Responsibilities

Diagnosing and finding solutions for all hardware and software issues.

Identifying and anticipating technology opportunities and impacts.

Supporting workplace issues and requests, including building, audio and visual management.

Setting up and configuring consumer technology (IOT).

Providing an on-call service.

Escalating to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required.

Adhering to published processes and procedures while instigating changes where required.

Maintaining asset inventory ensuring accuracy at all times.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility