RECEPTIONIST

1. Contribute to the team's achievement of its objectives, operating in line with delivering excellent customer service to visitors.

2. Ensure own performance contributes towards team objectives and maintains the required level of reception services.

3. Work collaboratively with other Trust teams to ensure an effective Facilities Helpdesk service for all Facilities Management related issues

4. Maintain excellent relationships with key stakeholders ensuring external visitors.

5. Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions.

6. Provide an administration service for the Facilities Management Department

7. Manage risks associated with areas under the jobholder's control.

Switchboard / Receptionist Experience- Desirable



Experience in a customer facing role- Essential

Demonstrable customer service experience and to supervise and motivate others

A proactive self-starter able to keep self-motivated



Excellent communication skills in person, on the phone and in writing

Ability to multi task and prioritise

Ability to respond to a fast paced environment

A punctual and reliable individual with a passion for providing the best customer service

Demonstrable experience of Microsoft Office applications including word, excel and outlook