Refugee Support - Casework Volunteer (Aztec Row - Q1-111)

British Red Cross volunteers help thousands of refugees, asylum seekers and vulnerable migrants every year enabling people to draw upon their own strengths to withstand crisis and rebuild their lives. Our casework volunteers work one-to-one with refugees, asylum seekers and vulnerable migrants at a time which many will find particularly difficult and distressing. We help to ensure people have choices and opportunities made available to them to find a way forward and start their lives in a new country. ## **We would like you to:** - **Volunteer for a minimum of 12 months** - **Volunteer every Thursday (with potential for ad hoc volunteering on Mondays, Tuesdays and/or Fridays). Shifts are 10am-5pm, with a one-hour lunch break.** ## *Please note that some flexibility will be required during the first 3-4 weeks of training. Training may be scheduled on days you would not normally volunteer on.* ## **This role might be for you if...** - You have strong IT skills (this is integral to the role) - You are confident using a range of databases and software - You have an advanced level of written and verbal English, as you may be required to write extensive notes and reports. ## Volunteers will be based at our Angel office (N1 0PW) and should live within a reasonable distance of the location. ## **We would be particularly interested to hear from you if you have experience of being a refugee or asylum seeker.** ## Health and Safety Statement ## We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss and identify any adjustments you may need. ## If you have any questions before applying, please contact us at volunteerrecruitment@redcross.org.uk

Why we want you: Are you passionate about supporting people in crisis? We are looking for empathetic and professional casework volunteers to help people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service.

Tasks: Giving one to one support to people e.g. advice on accommodation and healthcare



Leading sensitive and comprehensive conversations and interviews with people to assess their needs



Agreeing a plan of action to help people access their rights and entitlements



Using your Red Cross training to give emotional support to adults and children



Maintaining client databases



Referring people to other support services e.g. mental health and loneliness support



Working effectively with interpreters as well as people from the Home Office and other charities



Identifying and responding appropriately to safeguarding and protection issues

Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants



Able to volunteer in a multicultural environment



Emotionally resilient as you may need to deal with challenging or difficult situations



Previous experience of face to face client work or casework would be helpful



Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)



Keep the people we support at the heart of what you do



Willing to complete a criminal record check

Benefits: Meet new people and be part of a supportive and inclusive team



A great opportunity to develop your existing skills and gain new ones



All training and induction for the role (there is no charge for training)



Reasonable pre-agreed travel expenses



An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives