Desk based account manager

Desk based account manager

Why this job matters

The Account Management Professional assists with customer operations and impacts account success within a defined portfolio and may coordinate a team through the execution of high priority. The main focus is the Scottish Public Sector, ensuring that we facilitate a smooth customer order journey.

What you’ll be doing

1. Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.

2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.

3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.

4. Provides support when reaching out and prospecting to corporates that aren't active customers.

5. Supports customers' success by acting as a facilitator to meet a needs.

6. Supports account leads in addressing customer needs and challenges.

7. Collates comprehensive information on products and services, ensuring knowledge is current.

8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.

9. Supports in the implementation of ways to improve working processes within the account management team.

Five Key Skills

1. Account Planning

2. Solution Selling

3. Customer Insights

4. Interpersonal

5. Collaboration

The skills you’ll need

Collaboration

Customer Service

Customer Success

Communication

Account Planning

Issue Resolution

Business Development

Customer Advocacy

Customer Insights

Account Management

Risk Management

Interpersonal

Customer Relationship Management

Solution Selling

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• World-class training and development opportunities
• 25 days’ annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Share option and pension scheme programmes
• Flexible benefits to fit around you

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week, with 2 flexible days per week.