Technical Support

Technical Support - Specialist Services

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

Please note - Successful candidates must already hold DV clearance for this position.

About this role:

You will manage and maintain a large complex highly secure Managed Service with direct accountability to senior Military Officers and Civil Servants. Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. You will take the initiative to break down problems and come up with customer-focussed solutions and adapt when things change and help others to see the positive outcomes of change.

You'll have the following responsibilities:

• Whilst on shift you will be responsible for all 1st and 2nd line activities of a large complex highly secure £80M Managed Service. This includes but not inclusive to: Core Networking and Routing Technologies, IT, Infrastructure Technologies, VOIP Technologies, Environment and intruder detection technologies
• You will strictly adhere to all platform and building SYOPS’s, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the Operational Service Manager (OSM)
• You will maintain the strictest government/MoD security assurance and accreditation of the Managed Service
• You are to ensure that all technologies and infrastructures remain in a R0 state (immediate) and you are to support the platform team in regularly testing, and developing the capabilities as directed by the OSM
• You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team approach'

You'll have the following skills and experience:

• Operational experience and technical expertise
• Significant technical, process and procedural knowledge across all platforms and aspects of the Managed Service
• You are to be accredited by the customer and user authorities and authorised to be the platform Shift Operator
• You are to be technologically current and competent, gaining and maintaining the highest security compliance and accreditations for secure, bespoke managed services
• You must hold and maintain the highest personal security credentials, technology accreditations as appropriate/required to carry out your role as authorised and required and as defined in the Security Aspects Letter (SAL) and the Defence Managed Services Contract

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.



Benefits of working for BT include:

Competitive salary

10% on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

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Who is the BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..