IT Support Administrator

Role and Responsibilities

Job Title

IT Support Administrator

Department

IT

Location

Crawley, UK

Reports To

IT Infrastructure & Operations Leader

Position Introduction

Are you looking for a rewarding and challenging career in IT? Are you looking to expand your horizons in a growing Aviation /Technology sector? CAE has an exciting job opportunity for an IT Support Administrator role based in Crawley, UK.

We are looking for a passionate, driven person to join our IT Support operations team for a full-time role based in the CAE Training Centre in Crawley, close to Gatwick Airport.



Competitive salary and conditions on offer and genuine opportunities to grow. IT Graduates welcome.

The Company

CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness.



In a class of its own, our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place.

If you want to expand your horizons and work in an exciting growing industry read on.

Position Summary

Reporting to IT Infrastructure & Operations Leader you will join the IT Support operations team and will be primarily responsible for delivery of first line IT Support (both telephone, remote and in person) for CAE staff in the training centre and across Europe.



An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, and many others.



PRINCIPAL RESPONSIBILITIES



Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software

Onboard new hires and Offboarding of existing personnel

Maintain IT hardware & Software in the asset database

Log incidents and requests in the IT Service Management system (BMC Helix)

Install, configure, and troubleshoot company applications

Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person

Support CAE instructors and external customers in resolving classroom issues.

Ad-hoc work on exciting new projects, deploying new software & hardware solutions.

Collaborate with other IT teams located worldwide in all time-zones

Deploy and maintain AV equipment within the training center.

The core working hours 9am-5pm, Mon-Fri with occasional out of hours work.

Ad-hoc travel to other CAE offices may be required



CANDIDATE REQUIREMENTS



The ideal candidate will possess the following:

0-3 years of experience in IT Support / Helpdesk role or similar

(IT graduates with no experience will also be considered)

Excellent communication and customer service skills both written and verbal

Excellent analytical and troubleshooting skills using logic and search engines

Self-motivated and able to think on one’s feet unsupervised

Fast learning skills due to dynamically changing, fast-paced environment

Excellent attention to details and ability to self-organize the busy workload

Great patience, stress tolerance and ability to multitask / juggling priorities

Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages

A technical school, an IT degree or relevant equivalent experience



SALARY PACKAGE



We offer a competitive salary as well as a range of benefits including

Flexible holiday policy

Pension scheme

Company Share Scheme

Company laptop

Education reimbursement and training/development courses



This is an excellent opportunity for a driven individual to join a multi award winning company which is the global leader in its field.



Position Type

Regular



CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.



Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.



As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.



At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.



The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.