Intercultural Program Specialist

Do you want to work with a company who has been voted ‘Great Place to Work’

for the 4th year running and the Forbes World’s Best Employers for 2021?

✓ Are you looking for a rewarding and fast paced role where you support companies

and individuals to relocate globally?

✓ Are you looking to work completely remote within the UK?

✓ Do you thrive from a busy and demanding role?

✓ Do you enjoy customer service, project coordination and managing your own

workload?

Then look no further a role at Cartus is for you!

About The Role

The focus of this position is to prepare cross-cultural programs for Intercultural & Language Solutions. This position is a revenue generating position: coordinates cross-cultural training programs which are billed after delivery. The Program Specialist works closely with Cartus Intercultural Coaches, the Senior, the Program Consultants, and the Manager of Training Operations. The Program Specialist is the primary contact between Coaches and program presenters/subject matter experts. This position reports to the Manager of Training Operations.




Coordination Teamwork

• 
  Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments
  
• Give feedback on systems and processes and suggest changes where appropriate
• 
  Develop and maintain relationships with external resource people (coaches and subject matter experts) and with organizations

Program Coordination

• Review written documentation upon receipt of program file
• 
  Review and analyze customer needs based on intake notes
• 
  Work as a team with the coach to determine the approach best suited in the intercultural training program to the customer’s needs
• 
  Find, interview and contract qualified subject matter experts
• 
  Communicate with and update coach on status of program; discuss areas for improvement of program
• 
  Correspond with subject matter experts to confirm presentations
• 
  Fully manage program in the Digital Learning System to monitor program status/quality
  
• Write biographies of newly recruited subject matter experts
• 
  Gathers Coach and Presenter banking information and input it in ATLAS
• 
  Manage the participant and coach evaluation process
• 
  Update ATLAS database screens to capture all program information
• 
  Complete invoicing procedures for programs
• 
  Book hotels and conference room and order necessary AV equipment, when needed

About you:

Ideally you will bring the following skills.




Administrative and Organizational

• Serve as a support to other Program Specialists
• 
  Maintain and update global database of resources
• 
  Proofread written materials for training department
• 
  Provide administrative support such as formatting and cleanup of documents, as needed
• 
  Participate in company staff meetings and other meetings, as required

Minimum Education/Experience Preferred

• 
  Bachelor’s degree or equivalent in Intercultural Studies, International Studies, Business, Linguistics preferred
• 
  Minimum 2 years work experience in service environment
• 
  Speak and write at least one foreign language preferred
• 
  1-3 years international living experience preferred
• 
  Proficiency in database and spreadsheet manipulation
• 
  Proficiency in internet searches
• 
  Proficient Microsoft Outlook/Word/Excel, PowerPoint

Dimensions

• 
  Excellent time management, attention to detail and organizational skills
• 
  Initiative and critical thinking skills
• 
  Strong problem solving / analytical ability
• 
  Ability to multi-task and prioritize
• 
  Interpersonal/Influencing skills
• 
  Ability to work successfully in a team environment & with a virtual team
• 
  Ability to manage a virtual network of cross-cultural trainers
• 
  Global mindset & cultural sensitivity
• 
  Impeccable communication skills – written and verbal

Why Join Us:

As a Cartus employee you will be part of a global company who focuses on Diversity,

inclusion and equality.

We foster a supportive, fun and open environment. Cartus supports their employees in

different ways, from career and professional development to physical and mental wellbeing.

As a Cartus employee you will have access to the below and more:-

• Extensive new hire training
• Full IT equipment provided
• Reward & Recognition Programmes
• 23 days holiday plus bank holidays
• Additional days off for your birthday and for Christmas Eve
• Private Medical Scheme
• Long Term Sickness insurance
• Pension Scheme
• Life Insurance
• Employee discount platforms
• Wellbeing initiatives
• Employee Resource Groups

How to apply…

Do you feel like you would be a good fit for this role? If so, then be sure to click apply.

Employment Type

Full-time

Company

Cartus

Exciting News

We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. For more information about this change, please click here.

About Us

With more than 60 years in operation, Cartus offers a broad range of world-class employee relocation services designed to manage all aspects of an employee’s move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 50 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011
• Anywhere has also been designated a Great Place to Work since 2019
• Named one of LinkedIn’s Top Companies in the US.
• Honored by Forbes as on of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With diversity, we succeed together. We hope you’ll join us.

EEO Statement

Cartus is an equal opportunities employer and does not discriminate against anyone on the grounds of sex, marital status, age, disability, colour, race, ethnic origin, nationality, religion or beliefs, employment status, state of health, pregnancy, sexual orientation, gender reassignment or Trade Union membership.

We are wholly committed to the principle and the practice of equal opportunities in employment and recognise the benefits that a diverse workforce has to offer in adding value to the business and improving organisational performance. We believe in putting these principles into practice and we promote this in all aspects of working life at Cartus. However these principles are especially pertinent in the recruitment and selection processes, transfer, termination, redundancy, leave of absence, discipline, retirement, compensation, benefits, working conditions, training and further education.