Client Data Coordinator - Pioneer Global Project Management Office (PMO)

Location: London, UK

Reports to: Client Data Manager- Pioneer Global Project Management Office (PMO)

Contract: Full-time and permanent

CHANEL

At Chanel, our values are grounded in creating the conditions for people to perform at their best, and feel fulfilled and confident in their work.

ABOUT THE ROLE

Why?

Within an ever-changing business environment, Client Data is more critical than ever for the success of our business and brand. Building meaningful personalised relationships with our clients and supporting creation, remain at the heart of our strategy.

What?

The Pioneer Programme will be providing one truthful, strategic, and global view of our clients. From a fragmented client data ecosystem with regional databases in silo, to a Global three-divisional (Fashion, Watches & Fine Jewellery and Fragrance & Beauty) Client Data ecosystem, that puts Client Data at the Service of an Ultimate Client Experience.

Pioneer will enable client international recognition, even more meaningful and personalised services and experiences in all our Boutiques and digital platforms.

How?

The Pioneer Programme connects 200+ people across the organisation and external partners, fostering a client centric transversal collaboration, mobilising and aligning multiple functions (Business, IT, Legal, Divisions, Regions) and creating a Community that works together towards a common goal: a client-centric reality.

As part of the Pioneer Global PMO Department, you will contribute to the preparation of documentations and meetings with key collaborators, ensure smooth communication and alignment, track progress and work through any blocking points, with a focus on Data Management, Analytics and Data Stewardship activities.

IMPACT YOU CAN CREATE AT CHANEL

Be a key point of contact for the Pioneer Global Community:

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  Support in identifying and defining Business requirements
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  Coordinate the formalisation of Global PMO master documents, gathering key information and decisions from various stakeholders
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  Identification of impact in Regions and Divisions on data-related topics, tracking decisions and progress, along the way
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  Monitor, coordinate and track data management rules and their implementations
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  Schedule Pioneer regular meetings on data-related topics and facilitating communication between the Global Client Data Manager and stakeholders
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  Coordinate Pioneer Analytics and Global Calculated Fields streams
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  Support the Global Client Data Manager in building and animating the Data Stewards’ community across Regions and Divisions
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  Partnering with the Global Data Governance team to ensure solutions adhere to the business data principles and guidelines
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  Acting as a Global Data Steward and coordinating global processes across Regions

Support the Global Client Data Manager:

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  Support the preparation and animation of Pioneer regular meetings on data-related topics
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  Investigate complex topics with scenario building & impact assessment and ensure alignment across all stakeholders involved on Business & IT side
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  Be hands-on with management of data issues and coordination across variety of stakeholders

Our successful candidate will be experienced in managing complex issues with a wide panel of stakeholders and will:

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  Be customer orientated, sensitive, understand importance of customer-service
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  Be a versatile team player, that is comfortable under pressure
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  Be proactive: Results-oriented, diligent, and works with a sense of urgency, able to commit to deadlines and work under own span of control.
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  Be trustworthy, communicate a vision, resolve conflict and execute, at times, with limited information and ambiguity.
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  Ability to communicate at all levels with clarity, maturity, and precision both written and verbal ensuring transparency and alignment between various functions.
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  Be comfortable solving problems: Analytical, critical, able to come up with solutions and ability to view things holistically. Be open to understand other perspectives.
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  Be able to navigate matrix organisations effectively.

WHAT YOU WILL BRING/HAVE

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  Experience in data-related projects
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  Experience in IT related topics
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  Excellent use of Power Point, Excel and Word
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  Acquired knowledge in Digital & CRM
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  Project Management skills
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  An understanding of luxury retail, and if not, a curiosity to learn and immerse yourself into this industry
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  Time-management skills and ability and enjoyment from working to deadlines
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  Strong organisational skills and attention to detail
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  Excellent communication and interpersonal skills

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  Teamwork
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  May have spent time in and be interested/motivated by topics relating to the luxury Fashion, Watches & Fine Jewellery and Fragrance & Beauty industry.

What this opportunity will give you:

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  A chance to become embedded in a unique corporate function which touches all regions and divisions, across the House
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  A close connection to the brand
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  An opportunity to work on a global project.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. Should you meet the requirements, we strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

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