Senior Application Support Analyst

Senior Application Support Analyst Knutsford to £80k

Are you a technologist with a love of problem solving who enjoys working with a range of technology and liaising with clients?

You could be progressing your career as a Senior Application Support Analyst at a Cyber Security technology company and enjoying a huge range of perks and benefits from continual learning and self-development opportunities (including "buy any book" policy) through to health and well-being, enhanced paternity packages, generous holiday allowance, inclusive social events and much more.



Your role:

As a Senior Application Support Analyst you will gain an indepth understanding of the company's portfolio of Cyber Security products. You'll have a broad scope of responsibilities, acting as a key liaison between software developers, customer success, product management, researchers and customers.

You will work with clients to help them deploy products in a range of environments (cloud, on-premise, CI/CD pipelines) and engage with customers to ensure they make the most of the software, collaborating with the development team to understand product features and pass on insights about how it's used in the real world.

You will also help support the sales process by supporting customers that are trialling the software, ensuring they make the most of the trial and help to convert that into a sale.

There's a friendly team environment where you'll supported to reach your full potential.

You'll join colleagues in amazing offices in Cheshire five days a week with a wide range of facilities and an array of perks including:

Free lunch daily catered for by the onsite chef,

A range of afternoon treats and barista style coffee

Onsite gym with trainer led classes including yoga, karate and sound bath, shower facilities

and of course, all the latest kit to work with

Requirements

You have experience in a similar Application / Product Support role

You have a broad range of technical knowledge and an interest in Application Cyber Security

You're keen to work on enabling security through continuous deployment (CI/CD) in DevOps / SecOps environments

You have experience with at least one cloud platform (AWS, Azure, GCP)

You have an understanding of Networking technologies: switches, routers, firewalls, VPNs

You have strong analysis and problem solving skills, you enjoy a challenge and love to learn

You have excellent communication and customer service skills

You're degree educated in a technical or scientific discipline, Computer Science preferred



Salary & benefits:

As a Senior Application Support Analyst you will earn a highly competitive salary (to £80k) plus benefits including:

8% pension contribution

Life Assurance and Income Protection

Enhanced paternity packages

Private Medical care for you and your family including same day GP appointments and prescriptions

Flexible working hours

Charitable donations matching scheme and much more

Apply now to find out more about this Senior Application Support Analyst opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.