Guest Services Manager (Holiday Park)

Job Title: Guest Services Manager

Location

Cofton Holidays - Dawlish

This a fantastic opportunity for a career-minded individual to join a much-loved multi-award-winning family-owned Holiday & Leisure Park in the picturesque Village of Dawlish, Devon We are seeking a dynamic and experienced leader to join our team as a Guest Services Manager at our popular holiday park. This is a fantastic opportunity for a highly motivated individual to join a thriving business and create a genuine impact to guests that return to this much-loved holiday destination.

Responsibilities

• Direct and manage all areas of guest services across the holiday park


• Towing and Siting touring Caravans


• Manaing the daily cleaning of Touring and front of house areas


• Car pass and wrist band checking


• Safety Checks


• Assisting with repairs and maintenance


• Meet and greet guests, and provide excellent customer service


• Liaise with teams across the park to ensure guest satisfaction


• Ensure that the customer experience exceeds expectations


• Help develop and implement new guest-related initiatives


• Ensure the guest services team is properly trained and motivated


• Crate and manage staff rotas in line with budget and need of the business.


• Deal with guest complaints and escalate as appropriate


• Monitor and analyse guest feedback and recognise areas for improvement


• Manging Department Health and Safety


• Managing a team of Park Wardens

Requirements

• Minimum of three years' relevant experience


• Driving licence required


• Towing licence preferred


• Excellent customer service and communication skills


• Demonstrable experience in a similar role


• Experience in Rotering and training staff


• Strong organisational and problem-solving skills


• Passionate about delivering excellent guest experiences


• Ability to work with a multi-disciplinary team


• Ability to work under pressure and handle multiple tasks


• Strong IT skills, including the ability to use Microsoft Office and booking systems


• 40hr contract


• Weekend working essential


• Working from home will not be possible

The successful candidate will have a proven track record in delivering exceptional customer service and demonstrated experience managing teams to achieve their objectives. We offer competitive compensation packages and the opportunity to be part of a vibrant and fast-growing business.

Benefits

As well as the general benefits of working in hospitality, Cofton brings you great benefits on top!

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Salary -£14.42/hr

• Training and development opportunities


• Company Healthcare Scheme available (after successful probation)


• Company Pension Scheme


• Access to company PerkBox scheme


• Discounted Staff Menu whilst on duty


• Discount on food and drink from restaurants


• Complimentary use of leisure facilities


• Discounted rate for exercise classes


• Reduction on accommodation for friends and family
• Free On-site Parking

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What's great about working for Cofton is being part of a successful business and part of a devoted team, we're located out of town in the countryside with great transport links, you can cycle from Dawlish or Starcross, we have a bus stop on our entrance with busses running regularly from Exeter to Dawlish, Teignmouth and beyond, for those that drive we have plenty of onsite parking._

If you are interested in this exciting role, please apply with your CV and a covering letter.

Job Type: Full-time

Salary: £14.42 per hour