Customer Care Assistant

Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare.

At Vet Direct, we're currently seeking a Customer Care Advisor to join our friendly, supportive team on a permanent, full-time basis.

• Process orders accurately and advise customers of stock availability, alternatives and promise dates
• Share your knowledge with customers to ensure they understand the product and how to use it
• Make outbound calls to convert quotes and abandoned baskets to sales
• Ensure all data fields are captured and updated accordingly with the customer
• Have a proactive approach to gaining understanding of the customers' need or complaint and provide appropriate resolution that is commercially viable
• Maintain good customer and colleague relationships through effective and positive communication both written and verbal

Key skills and experience required:

• Excellent keyboard and computer skills


• Excellent verbal and written communication with positive interpersonal skills


• Enthusiasm and ability to learn about veterinary products and services and describe/explain them to customers


• Experience of customer care and/or telesales, preferred but an ability to resolve issues in a commercially viable way essential


• A team player with a high level of dedication and positive work ethos

In addition to a salary of £21,000 per annum, you will receive a range of benefits including:

• 6.6 weeks annual leave
• Additional day's holiday for every full year worked (up to a maximum of 5 additional days)
• Buy/sell holiday scheme
• Staff discount on veterinary products and services
• Sharesave scheme
• Company Pension Scheme
• Access to great savings through Perk Box