Case Manager

Case Manager

Bolton – 37.5 hours per week

Monday – Friday

Effectively and proactively manage a case load of new and in-progress property claims in line with both client specific requirements and service level agreements

Duties and Responsibilities:

• Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
• Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
• Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
• Produce work of a consistently high quality in line with internal processes and guidelines
• Operate within, and adhere to, signed off authority levels
• Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
• Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
• Contribute positively to both great teamwork and a good overall culture

Skills and Experience:

• Relevant technical claims experience
• Good customer service skills
• Ability to effectively manage own time and caseload
• Good interpersonal skills
• Self-motivated with a drive for continuous self-development
• Effective Communicator
• IT proficient
• Good problem-solving capability

What we offer:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution up to 5%
• Life Assurance (2 x basic salary)