Field IT Engineer

Role: Field IT Engineer

Location

Worcester, WR1



Hours: Full-Time / Permanent

Salary

Dependant on experience & Bonus Scheme



About the role…



A brand new opportunity has arisen for a Field IT Engineer to join EG Group, one of the world’s largest independent convenience retailers.



Your role will be covering Worcester / South of UK area including Gloucester/Milton Keynes and will involve delivering incident, IMAC and remote services for multiple food to go brands including Greggs, Starbucks and Burger King. You will also be responsible for carrying out general maintenance and repairs to a range of equipment within our Fuel retail sites as well as refurbishments and new installations.



The successful candidate will be a self-starter, have good knowledge of POS & EPOS and thrive working under pressure. Due to the nature of the role, we are looking for a flexible and adaptable individual with a keen eye for detail.



If you are passionate about IT engineering and are ready to take on a new challenge where you can apply your existing skills and knowledge, then this could be the perfect opportunity for you!



Please note: there will be occasional travel to sites that may require for you to stay overnight to enable you to complete an install or refit (expenses will be covered by EG Group)



Duties & Responsibilities:

Visiting various sites to repair or maintain POS equipment across all brands

Remove and reinstall POS equipment on refurbishment sites

Install new equipment and carry out tests, such as: network tests on new build sites

Ensure that the company standardisation is always adhered to

Manage call queues, keep tickets updated with latest actions and closing within SLA

Fault diagnosis and reporting

Completion of planned preventative maintenance programs

Assess and report accidental damage for costing purposes

Carry out site surveys to plan for safe installations



This list is not exhaustive and may be added to or amended from time to time



Candidate Requirements:

Must hold a full UK drivers licence (company car and Laptop will be provided)

Willingness to travel to different sites across the South of England and possibly further if required

Technical understanding and background in repairs and fault finding

Natural problem solver with great attention to detail

Ability to communicate with all levels of staff during site visits

Methodical diagnostic approach

Knowledge of EPOS systems – troubleshooting HW and SW

Knowledge of POS solutions

Knowledge of Wi-Fi Access points

Full training will be provided but prior experience is advantageous

Own tools would be preferred but not essential



Benefits & Rewards



EG Group Discounts - up to 15% off at our stores and food to go restaurants

ASDA Discount Card – 10% off all ASDA stores

EG Cares Benefits - exclusive discounts across 900 retailers

Smart Health – 24/7 online GP access, health checks and health and wellbeing support

Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice

Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group

Waterside Café - freshly prepared meals at affordable prices

Free Secure Car Parking

Dress Down Fridays

Prayer and Ablution Facilities

Cycle to Work / Shower Facilities

Work Anniversary Rewards

Free Eye Test

Select & Drive: Car Leasing Scheme



Who are EG Group?



United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, KFC, Subway, Greggs, SPAR, and Burger King, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually.



Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.