Helpdesk Operative – Shift

Domain: Support Services/Customer Services and Administration



Job type: Standard



Schedule: Full-Time



EQUANS is looking for a Helpdesk Operative to join our team based at the Southbank Centre on a permanent basis. This is a full time role working 35 hours per week. On offer is a salary of £28,000 per annum and benefits package.

General Overview



Working on the customers site at the Southbank Centre, directly for Equans.



Responsible for logging reactive work requests for engineering and cleaning related tasks and issuing planned maintenance works for all Southbank Centre locations.



Update jobs on the CAFM system with latest information and close once completed.



Please note: - This role is working shifts, 8am to 8pm; 4 on 4 off.



What will you deliver?



Manage communication via phone, emails, radio calls etc

Log reactive tasks on CAFM system

Download and allocate work sheets for engineers/cleaners/sub-contractors

Update CAFM once engineers/cleaner’s/Sub contractors feedback received

Order parts for further works where necessary

Arrange for quotes to be raised where required

Strictly monitor all open tasks until resolution

Close down tasks on CAFM once completed

Produce reports to demonstrate Helpdesk performance

Prepare for cut over imminently to the new CAFM system

Scan and file completed work sheets.



What can we offer you?



On offer is a salary of £28,000 per annum and benefits package, which includes;



24 days annual leave (+ public holidays)

Life Cover equivalent to 1 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

2 corporate social responsibility days per year

Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme

Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network

24/7 Employee Assistance Program and access to mental wellbeing app



Who are we looking for?



Previous Helpdesk experience is essential

Good understanding of Microsoft Office packages

Ability to work under pressure and manage numerous tasks at the same time

Self-managing

Highly motivated and enthusiastic.



Who are we?



EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.



In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.



EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.



EQUANS is a Bouygues group company.



What’s next?



If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.



At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.



For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.



The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.



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Job location: Greater London United Kingdom



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