Part time - Customer Care Executive

Customer Care Executive – Travel industry

Part time – Hybrid role - Based in Woking 1 day per week - WFH 2 days per week

Within the hours of Monday to Saturday 0900 – 1730

Salary: £23,000 pro rata (c£11.80 per hour)

A member of the Institute of Customer Service, this exciting business supports companies in the travel industry – so a passion for travel would help – employees arerecruited and recognised and rewarded against company values – a proper meritocracy - your performance will be regularly reviewed – you should relish the opportunity of providing world-class customer service (professional, timely and easy to do business with at all times).

Providing daily support to customers - You will administer all booking documentation to company standards, meet customer needs and be able to meet deadlines and work within SLAs.

· Administering customer documentation

· Taking customer telephone calls

· Responding to customer care emails

· Maintain and check on all emails in team administration inbox

· Action booking amendments and cancellations

· Keeping to the Service Level Agreements (SLAs)

· Taking customer payments

· Update all information accurately into the database

· Keeping, maintaining and reporting daily logs to send to line manager

· Taking customer balance payments

· Amendments to existing bookings

Competencies (skills, behaviours & attitude)

· Travel industry experience preferred but not essential

· Very strong written and spoken communication abilities

· Efficient, organised and diligent, able to prioritise workload.

· High attention to detail.

· Time management and organisational skills

· Passion for delivering excellent support & service

· Confident in having sensitive or potentially difficult conversations.

· Ability to liaise with colleagues across all levels

· Ability to manage workload effectively

· Self-motivated and a strong team player.

You will have contact with every department and person in the office, specifically providing support to your line manager and internal team.

Competencies (skills, behaviour & attitudes)

The successful candidate will be expected to be efficient, professional and courteous to contribute to a dynamic business and lively office environment. The candidate will demonstrate a flexible, ‘can do/will do’ attitude, assisting in other areas of the business when required.

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week

Salary: £10.00-£12.00 per hour

Benefits:

• Company car
• Company pension
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Woking: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: One location

Reference ID: AFR150