Customer Support Administrator

Location: Tewkesbury, United Kingdom

Salary: Up to 21000

Posted: 3 Feb 2023

Business Unit: UK Secure Solutions

Contracted Hours: Full-time

Employee Status: Permanent

Reference: 3030

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work work for the DWP project. This role will be full-time (40 hours a week) and on a permanent contract.

Schedule engineers to callouts quickly and in line with

contractual KPI and NSI requirements and to maximise productivity

Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.

Monitor email to pick up incoming calls & queries

Update daily reports with call status to monitor for KPI

Monitor calls that have not been completed within the first visit

(Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.

Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

What we're looking for

Experience within a similar role.

A high standard of computer literacy &understanding of commonly used office packages.

Ability to prioritise and work on own initiative.

Self-motivated & confident

Knowledge of Service Centre System would be highly desirable

Salary of up to £21,000

Free Parking - 25 days Annual Leave (plus bank holidays) -

Pension / Life Assurance

Perks at Work Scheme

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Progression, training & development opportunities

Refer a friend scheme