Operations / Logistics Co-ordinator

Role Overview

Responsible for supporting the UK operational logistics requirements, ensuring the smooth transfer of stock from the UK warehouse to retail, salon, and e-commerce customers.

The role is based in our Leeds office to support 3rd party Warehouse in Midlands.

Job Role And Responsibilities

• Manage Amazon order process end to end including charge back process and driving improvements.
• Take ownership of the UK order processes, ensuring all orders are entered on system to ensure that all agreed order turnarounds are met.
• Ensure all Special Requirement Customers customer orders and processes are in conformance with required specifications & booked-in in advance.
• Ensure all dangerous goods requirements are met for the handling of UK Road transportation.
• Co-ordinate delivery of all UK orders direct to customers.
• Work closely with the UK 3PL to ensure orders are being managed proactively to ensure agreed timescales are met.
• Review the use / need of 3rd party providers and consider improvements in partners provisions in order to make suggestions for operational improvements.
• Monitor OTIF performance by Prolog, understand any reasons for failure and identify ways of eliminating issues.
• Develop and complete all reporting and KPI monitoring in appropriate timescales.
• Support where necessary the rest of the Leeds based UK Operations team.
• Provide support where necessary for stocktakes and exhibitions (to include weekends where necessary).
• Anticipate issues to help ghd manage Supply Chain risk. “Go the extra mile” to ensure that issues are resolved promptly.
• Support the development and implementation of ghd’s overall Supply Chain strategy.
• Support the Logistics team where necessary to ensure all requirements are met.

Key Skills & Attributes

• Preferable previous Amazon experience.
• Confident in the use of Excel.
• Experience of dealing with logistics providers & ability to understand networks.
• Customer Service, warehousing & logistics experience.
• Ideally experience within a fast-moving, international consumer business (Experience in e-commerce distribution would be ideal).
• Ability to work autonomously, plan and organise own workload and to work within timescales / tight deadlines.
• Enthusiastic and hands-on style, capable of resolving day-to-day issues.
• Ability to look at existing processes and drive service improvements.
• Adopts a continuous improvement approach.