Admin Officer - Mental Health Tribunal, Leicester

Details

Reference number

282104

Salary

£21,775

Job grade

Administrative Officer

AO

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

20

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

These positions are based at LEICESTER ARNHEM HOUSE 5TH - MHRT LEICESTER, LE1 6LR

About the job

Job summary

Please refer to job description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Directorate:National Business Centres (NBC)

Job Title:Admin Officer

Grade:AO

About Us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture. Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.

The key purpose of the role

You will be providing administrative support to arrange Mental Health Tribunals for those who are subject to section under the mental health act. The role may include some telephony work and virtual support for tribunals hearings. This will involve liaising with our vulnerable Service Users, Hospital Trusts, Legal Representatives and Judiciary. You will need strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner.

Essential Skills & Criteria:

• Strong customer focus and service skills
• Experience of working in an administrative role in a customer focussed environment
• Strong IT skills with the ability to learn new systems
• Excellent communication and organisational skills
• Customer Service and Administrative skills
• Be patient and able to empathise

Key Responsibilities

Administration, Operations and Processing casework

• Preparing papers and/or digital files for court, tribunals, hearings and meetings.
• Producing tribunal documents including creating and updating records digitally
• Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
• Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
• Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
• Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
• Working to workload targets in terms of throughput and accuracy.
• Ensuring compliance and administration documentation meet quality standards.
• Work may require interpretation of source materials, preparation of bundles, chasing.
• You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Communicating

• Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
• Deliver a helpful, prompt, polite and “right first time” service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process

To apply for this position please complete the online application form, ensuring you include a 500 word Statement of Suitability providing evidence of your personal skills, experience, strengths and behaviours relevant to the role, as outlined in the Essential Skills, Knowledge and Criteria above and the key responsibilities of the role.

Support when applying

For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (hmctsjobs.co.uk)

Person specification

Please refer to job description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Managing a Quality Service

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

SSCL Recruitment Enquiries Team

Email :

Moj-recruitment-vetting-enquiries@gov.sscl.com

Telephone :

0845 241 5359

Recruitment team :

Email :

Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/73628-73628-Admin-Officer-Mental-Health-Tribunal-Leicester/en-GB