Solutions Engineer

Role Responsibilities:
Sales

• Perform required sales engineering duties to meet company sales targets


• Assist in the development and implementation of sales, support and marketing activities


• Advise, coach, train, motivate both in-house and channel sales teams

• Engage customers in a professional, courteous, honest manner


• Assist Support Technicians and Engineers with the existing user base to ensure all customers are professionally serviced in a timely manner

• Achieve and maintain expert level knowledge of ContentKeeper products and services


• Acquire the knowledge and expertise necessary to position ContentKeeper against competitive products


• Provide pre-sales, technical web demonstrations, highlighting the advantages of the product


• Provide on-site presentations/demonstrations as part of the pre-sales process


• Attend trade shows as a product expert


• Acquire and maintain the networking/hardware knowledge necessary to implement ContentKeeper in customer networks


• Schedule and facilitate customer product evaluation/deployment process
  


• Manage on-site evaluations/deployments when appropriate


• Manage customer escalations, by taking ownership of high priority and/or complex issues from Support Engineers


• Assist with product/process documentation


• Assist writing technical and presentation documentation


• Assist with product design and documentation
  


• Support and train the support staff


• Miscellaneous Assigned Projects

• Provide strategic advice to product development in accordance with market demands and opportunities.
  


• Help develop, discover and pursue business opportunities
  


• Follow Quality Management procedures and EEO principles and practices
  
• Other duties which facilitate company profitability

• Exceptional written and oral communication skills are essential, strong customer focus, and ability work with both technical and non-technical people


• Follow the general operating procedures outlined in the “General Support Processes and Procedures” documentation


• Proactively communicate ticket status to customers for all open issues


• Maintain clear, concise and complete ticket documentation for customer requests


• Know and follow company and department protocols


• Continuously develop product knowledge and applicable use in the industry


• Know and maintain technical knowledge of products, services and technologies that the company supports


• Know and maintain a professional knowledge of the Web Security market and competitive products


• Other duties as directed

Preferred Qualifications

• 5 years Educational focused information technology background


• CCNA or equivalent networking experience


• Intermediate to expert level experience with Linux
  


• Intermediate to expert level experience with protocol analyzers
  


• Network troubleshooting at a packet level


• Previous experience with web filtering products


• Strong understanding of directory services (i.e. Active Directory, LDAP, Google Directory)


• Experience with MDM solutions (i.e. JAMF, Mosyle, Filewave, Meraki, Intune)


• Experience with Google Workspace


• Hardware investigation and troubleshooting skills


• Experience with datacentre infrastructure

This is a UK based role and will work predominantly remotely however we do have an office in Nottingham city centre where there may be occasional travel for team meetings etc.

This is a full time permanent position.

*** STRICTLY NO AGENCIES ***