Helpdesk Administrator

Duties and Responsibilities

• Effective and courteous handling of customer queries and service requests via telephone and email.
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  Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
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  Generation and closure of scheduled work orders, on a weekly basis.
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  Updating in-house systems and external systems
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  Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis
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  Managing inbox efficiently on daily basis.
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  Constant liaison with engineers and subcontractors via phone/email.
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  Place suppliers orders using the CAFM system
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  Uploading information to the clients systems as required.
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  Updating the clients CAFM system as required in a timely manner
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  Liaison with the operations team from engineer to director level.
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  Covering other team members annual leave and sickness
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  Carry out other general administration duties as required from time to time
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  Ensure that the Company is presented in a good light at all times.
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  Follow Company administration procedures.
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  Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team
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  Attend team briefings as required.
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  Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.