IT Support Engineer

• Location:

  London

• Sector:

  Cloud, Infrastructure and Services

• Job type:

  Contract

• Job functions:

  IT Service Management

• Salary:

  £190 - £235 per day + Inside IR35

• Contact:

  Lewis Vyse

• Contact email:

  lewis.vyse@lafosse.com

• Job ref:

  LVITSM472802_1678876915

• Published:

  about 1 month ago

• Expiry date:

  2023-04-26

• Startdate:

  ASAP

Your role is newly created and will be joining a global financial services firm. Whilst this is initially 6 month contract, multiple extensions are very possible as proven by current contractors.

No technologies are off-limits, and your primary responsibility is to provide user support and resolve tickets within their modern environment, utilising ServiceNow.

Location

Westminister (1 or 2 days WFH)

• 
  Providing high level of customer service through on-site technology support
  
• Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
• 
  Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
• 
  You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.
  

• 
  You will have held an identical support role for 4+ years.
  
• Confident with 2nd Line Support and eagerness to progress technical capabilities.
  
• Broad experience with PC/Laptop hardware, software and mobile devices.
  
• Pro-active, personable and ability to take full ownership of user issues both remotely and F2F.
  

Sound interesting? Please do apply directly for more detail.