End Date
Friday 07 April 2023
Salary Range
£62,016 - £77,520Agile Working Options
Job Description Summary
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Job Description
The Senior Manager: People role sits in the Business Planning & Operations team within the Chief Customer Office (CCO).
This role is an outstanding opportunity to be the people lead for c700 colleagues in CCO. You'll be empowered to develop and own our people strategy, working closely with our Leadership Team.
You’ll help us by…
...setting the vision and strategy for all our people activity, helping us to build, deliver and embed our people priorities. Learning and development is a big focus area for us, so together with your team, you'll support colleagues to thrive in their careers and help line managers to develop skills and capability. You'll champion wellbeing and take a lead role in our diversity and inclusion agenda. You'll help champion simplicity, partnering up with the People lead for Brands, Marketing & Experience (BME) where appropriate to build an inclusive and outstanding team!
What does a day in the life look like?
Using our colleague engagement survey results and people listening sessions across the year, you’ll help us focus on the things that matter. You’ll not only give recommendations on what we should be doing, but also take the lead role in delivering it and making sure it happens. You’ll lead a small, but perfectly formed team of 5 based in Halifax, Bristol and Chester.
On a day to day basis you’ll lead the cascade of key business messages to colleagues, leading our CCO SharePoint hub and weekly round-ups. You’ll work collaboratively with our partners across CCO and Consumer Relationships ensuring that everything we do is joined up.
Types of skills we’re looking for
- We’re looking for someone who is passionate about every aspect of the people agenda. You’ll be a trusted advisor, someone colleagues come to for guidance and support.
- The ability to think strategically to ensure we’re focusing on things that matter for colleagues and for the business.
- Brilliant communications skills are the foundations to this role, both writing compelling comms, but also strong verbal communications skills to engage our teams.
- You’ll feel comfortable working with colleagues at every level and will be a trusted advisor to the Chief Customer Officer and CCO Leadership Team.
- You’ll be passionate about inclusion and diversity and take every possible opportunity to drive the agenda in this space.
- You’ll be comfortable collaborating with the BME People lead, implementing a shared delivery model for common initiatives.
- You’ll feel confident leading training sessions for our teams across CCO, helping to deepen understanding around things like Your Best, Future Ways of Working & Leadership Capability.
- You’ll need to feel comfortable with a blank piece of paper. Using your judgement to work out where our people focus should be. You’ll champion a growth mindset.
- You’ll know how to get things done, with a brilliant network of people. To thrive in this role you’ll need to have a really curious mind.
- While events and roadshows have been off the table for a while, they have been a big part of what we do. So great organisational skills would be welcome.
What we can offer you in return
This is a massive role and one with lots of autonomy, so if you’re looking to take your skills to the next level and to lead our people agenda, then this is the one for you. You’ll have the opportunity to work closely with our Leadership team and Chief Customer Officer, so a real opportunity to develop your leadership skills.
We're an equal opportunity employer and deeply value diversity within our organisation.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
