Customer Assistant

Working Pattern

Sunday 09:30-18:30



Purpose

• 
  To deliver a great shopping experience for their customers, putting customers before task every time
• 
  Champion new ways of working within stores through an open mindset and positive attitude
• 
  Complete tasks and processes that deliver ‘best in town’ standards
• 
  Serve and sell across all channels brilliantly well
• 
  Be the voice of our customer to help us continually improve

• 
  Dress and style mannequins to agreed standard each launch and throughout the season as required
• 
  Deliver seasonal Window implementation
• 
  Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• 
  Works alongside C&H colleagues to ensure correct implementation of POS each season
• 
  Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• 
  Skilled to utilise all digital tools and communication channels to do the job
• 
  Share customer and colleague feedback to help us do things better
• 
  Share knowledge and experience with colleagues to support others in building skill and confidence
• 
  Own their own learning & development and proactively access digital learning solutions
• 
  Know the daily sales targets, priorities, promotions & selling opportunities
• 
  Have great product knowledge to sell and recommend our products and services
• 
  Proactively engage with customers to understand their needs and make recommendations
• 
  Understand the store priorities and their part to play
• 
  Complete tasks with pace and in line with SOPs
• 
  Minimise cost and waste through good process practice
• 
  Follow safe and legal working practices

• 
  Comprehensive Styling skills which can be applied across in store visual elements and windows
• 
  Strong knowledge of Visual Merchandising principles
• 
  Contributing to store sales and cost control
• 
  Work across the store to get things done right first time within timescales
• 
  Comprehensive knowledge of customer shopping channels
• 
  Good level of product knowledge and services across the store
• 
  Up to date knowledge of the commercial operation and brilliant basics
• 
  Good level of digital capability and use of digital tools and applications
• 
  Understand customer needs and spot selling opportunities
• 
  Adapting to change

• 
  Customers
• 
  Colleagues
• 
  Store Leadership
• 
  BIG

Banbury, OXFORDSHIRE, ENGLAND;

Gateway M40 Banbury