Helpdesk Coordinator

Mitie the UK's leading facilities management and professional services company are growing our Sainsbury's Security Operation centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, so if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!

Where: Head Office – Northampton Business Park, Northampton, NN4 7SL

When: We're looking to get the right person in to the team ASAP

Hours:40hrs per week working a four-on-four-off shift pattern of days/nights

Job Overview

• Emergency Control Room call handling


• Supporting colleagues across the clients network by creating a safe and secure environment.


• Enabling store teams to make their store a safe place to work and shop.


• Input of security and crime incident data into the central database


• Management of escalation processes in line with SOC process


• Managing all phone and email messages and processing accordingly


• Proactive and Reactive live CCTV monitoring and constant communication with store during a live incident


• To provide a level of service that meets customer care requirements and to safely manage all activities


• Responsible for providing outstanding support and customer service for the clients colleagues.

About You:

Previous experience in a similar role is desirable, but not essential.

• Control room experience.


• A decisive and assertive decision maker.


• Solid command of written and spoken English.


• Excellent communication & customer service skills


• Experience of working within a demanding fast-paced environment.


• Ability to multi-task and prioritise daily workload.


• Accuracy and attention to detail.


• Reliable, flexible and discreet.


• Ability to accurately follow detailed processes.


• A positive attitude and ability to deal with pressure professionally.


• Good working knowledge of Microsoft Office, Outlook, Word and Excel.

Whilst the above skills are desirable training can be provided.

What in it for you?

• A competitive salary


• A friendly and supportive team


• Training, career development & progression


• Overtime opportunities


• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

Additional Information

It's the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development.