Customer Service Claims Handler

• £20,500 - £25,000 + up to 10% bonus + benefits
• 35-hour working week, Mon-Fri only
• No insurance experience required. Full training provided

As a Personal Injury Customer Service Claims Handler in our Belfast office, you’ll be part of a 30-strong team that manages our customer’s claims, from initial claim through to settlement.

We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am to 6pm. As well as no weekend working, we offer a hybrid working model which means that once you’ve completed training you can work from the comfort of your own home for up to 80% of the time.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.

To help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.

You’ll be joining a thriving and vibrant team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.

You’ll bring your strong communications skills to confidently deliver exceptional customer service. Proficient in using systems and software applications you also have an eagerness to learn.

Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally:

• 
  Have a passion for customer service and proven experience in a customer-facing role
• Be an empathetic, supportive communicator who listens and responds to customer’s needs
• Continually adapt your approach and easily multi-task in a fast-paced environment.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• 
  Salary of £20,500 - £25,000 per annum
• Annual bonus of up to 10% of salary
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.