Role Overview & Specifications
Join our Quality and Compliance team
Location
Pall-Ex Group Head Office, Coalville
Reporting to: Service, Compliance & Quality Manager
Working hours: Full Time (40 Hours)
Key Partners
- Line Manager
- HR Manager
- Other HR/HSE Advisors (Peer Support)
- Head of Group QHSE
- Depot Members
Key Activities
- Advice & Guidance
- Support in reporting data
- Administration
- Customer clearance management
- Organisation of held freight
Core Value
- Engage with Member depots in a timely manner
- Find solutions and helping others to solve problems in a positive & productive way
- Help create an engaged workforce
- Supporting people to work at their very best
Key Customers
- Depot Members
- Functional Managers
- HR Manager
- Other Advisors
- All Employees
- External bodies (i.e. courier companies)
Key Resources
- H&S Management System
- Departmental Processes
- My NEXUS
- Policies & Procedures
- Internal Teams
- Employee Handbook
Customer Relationships, Service & Delivery
- Timely, professional, and accurate response
- Deliver on promises
- Regular communication and updates to all
Company Values
- Honesty, Transparency
- Mutually Beneficial Relationships
- Sustainability, Commitment
Strengths, Skills and Competencies
- Ability to work well independently & part of a team
- Ability to work under pressure
- Build & maintain strong working relationships
- Confidence to problem solve & make decisions
Key Deliverables and how you capture value
- Depot feedback
- Feedback from customers
- Project outcomes
- KPI outcomes
Role Specific Responsibilities
- Reporting any damages, problems, and general traffic concerns
- Confirm Amazon UK bookings and liaise with the membership to ensure deliveries booked
- Liaise with Pall-Ex Regional Management and Compliance teams on repeated issues
- Monitor trends for repeat offenders and ensure fines are allocated accordingly
- Ensure SLA is being adhered to with respect to delivery performance
- Engage with the Senior Quality & Compliance Co-Ordinator & Service, Quality & Compliance Manager to ensure department objectives are met
- Work on any additional projects as outlined by the department
If you are interested in the role please can you send your CV and cover letter to Nick Antill-Holmes (nantill-holmes@pallex.co.uk) and HR (recruitment@pallex.co.uk )
STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier
About Pallex
Pallex is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
