Customer Experience Advisor

Job Description

If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.

Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM

Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries

Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.

Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.

Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.

Analysing CEX activity data and reports

Your experience and skills

Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.

A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations

Ability to work individually and as part of a team

Strong Customer service background whether this be over the telephone or face 2 face.

Good interpersonal skills and the ability to build rapport at all levels

Excellent verbal and written communication skills

Please get in touch - matt@cactussearch.co.uk