Customer Service Assistant - Waverley Station

Customer Service Assistants

With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that prides itself on delivering excellent customer service, truly values its employees and has them at the core of what they do, they are looking to expand their team, working in partnership with Pertemps to attract the best talent and recruit a team of highly motivated, flexible and customer focussed people to join them on this journey. We are keen to hear from individuals who are looking to carve out a career providing excellent customer services, ensuring the health and safety and well being of service users and of course keeping Scotland moving.

• £12.41 per hour / £22,586 per year
• Starting April 2023
• 6 months temporary contract with potential permanent opportunities
• 35 hours per week, with the earliest shift starting at 0615 hours and the latest finish 2300 hours

Main Duties

• Provide customer information as required
• Check tickets and supporting documents and issue tickets where required
• Ensure the safe operation at the Gateline including the surrounding areas
• Assist with customer direction and queue management to ensure control of any build-up of customers and ensure an appropriate passenger flow in each direction
• General health and safety duties

Skills Required

• Must be able to demonstrate resilience in what can be both a rewarding and challenging environment
• A commitment to exceeding customer expectations
• Be a team player and highly proactive

Prior to commencement in this role full professional training and an induction will be provided.

Please apply online now if you tick all the above and we look forward to speaking with you!