Customer Experience Assistant - Burton, UK. Maternity cover, 12 months

Job Scope and ob jectives



To support the Branch Manager in the day to day operations and development of the Pirelli Performance Centre (PPC), ensuring excellent customer service levels and Pirelli quality standards are achieved.



Role responsibilities



FUNCTIONAL



To assume a hands-on role within the PPC, facilitating the day to day operations both front of house & behind the scenes. The first



port of call for a diverse group of clients, ensuring a professional service, whilst offering expertise and advice on Pirelli products to



all customers entering the PPC. Other areas of responsibility will include:



Helping to ensure sales opportunities are maximized



Ensuring all PPC quality standards are maintained and recorded.



Hosting both Pirelli training courses and conducting facility tours for VIP visitors.



Supporting with the production and analysis of reports relating to PPC performance.



Various administration duties in support of the PPC Manager



Flexibility within the department to carry out any duties that may be required.



Supporting with the training and coaching of other team members for customer service related activities



Assisting with a share of the centre’s housekeeping duties



Ensuring the H&S of self and others within the PPC



REQUIRED QUALIFICATIONS AND APTITUDES



Education



Basic Maths and English



IOSH Working Safely, or equivalent



Experience



Tyre fitting experience & fast-fit/ automotive retail environment advantageous



Customer service experience essential



Skills



First class customer service skills & telephone manner



Excellent organisation skills



Basic financial and commercial awareness



Good IT skills, to include Excel. SAP knowledge advantageous



H&S knowledge and awareness



Be prepared to work on all tasks within the department.



Team player, able to enthuse, support and help others, with a flexible approach.



Adaptable and willing to embrace change and learn new skills.



Be proactive and work on own initiative



Salary for this role will be £20500 - £22k depending upon skills, qualification and experience.



Hours of work are 37.5 per week, Monday - Saturday. The role will involve working 2 Saturdays a month, with time off during the week



Benefits include:

33 days holiday per year (inclusive of bank hols)



Pension scheme with linked life insurance



Service Related payment



Employee discount scheme



Employee assistance programme



Discounted tyre vouchers



Bike to work scheme (salary sacrifice)