Job Advert
Role: Managing Director – Dispute Assist
Location: Manchester
Level: Director of Department
Line Manager: Managing Director - QASSS
Status: FT Weekly Hours: 37.5
Salary: £60,000 - £70,000 per annum + Excellent Bonus
Potential
About the role:
Would you like to head up and lead one of the most exciting brands to hit the UK and Irish markets, in the world of dispute resolution? Would you like to be responsible for developing a brand that becomes recognised as the leading Dispute Resolution provider to the construction, home improvement and renewable energy sectors?
If so, no pressure and we would love to hear from you.
Reporting into the CEO of QASSS, you will be responsible for running our Dispute Assist division, ensuring the brand continues to grow by delivering fast and fair resolutions in both B2C and B2B scenarios. You will need to be able to develop new business, understand the world of digital marketing and have a real grounding in operational leadership too.
Your organisation will be supported by the larger QASSS organisation but a lot of the key decision making will come down to you and your growing team.
If you are interested, please read on.
What you will be doing:
Aside from the above, and supporting different parts of the company, life at QASSS will look a little something like this:
▪ Develop and execute the brand’s business strategies to attain the goals of the wider QASSS company
▪ Provide strategic advice to the QASSS board to give an accurate view of the market and the brand’s future
▪ Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
▪ Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
▪ Develop new business, taking the commercial lead and ensuring our services to both buyers and sellers in dispute, are market leading and scalable
▪ Identify new potential markets or territories to expand our services into, ensuring robust business cases are in place ready for approval
▪ Communicate and maintain trust relationships with shareholders, business partners and authorities
▪ Oversee the company’s financial performance
▪ Delegate responsibilities and supervise the work of leaders providing guidance and motivation to drive maximum performance
▪ Be the public speaker and public relations representative of the company in ways that strengthen its profile
▪ Analyse problematic situations and provide solutions to ensure company survival and growth
▪ Ensure a positive work environment and we stay true to our wider company values
Who we are looking for:
If you can do the above, you are what we want! Here are some further pointers about what you’ll need to bring to the table:
▪ Proven experience as a Managing Director or Departmental/Divisional Director
▪ Demonstrable experience in developing strategic business plans
▪ Excellent and demonstrable business development experience, including both private and public sector client acquisition
▪ Strong knowledge of digital transformation and driving new online business, with demonstrable experience in e-commerce, automating sales, marketing and operational processes
▪ Strong experience in marketing techniques and strategy
▪ Excellent organisational and leadership skills
▪ Excellent communication, interpersonal and presentation skills.
▪ Comfortable with public speaking
▪ Strong experience in P & L management and reporting
▪ Outstanding analytical and problem-solving abilities
▪ A natural ability to collaborate with peers, with plenty of humility
▪ BSc/BA in business administration or similar field; MSc/MA will be preferred
▪ Familiarity with the dispute resolution, construction, retail, utilities or automotive sectors will be an advantage but not essential
This role has huge career development potential and joining right at the start of this brand's journey will be so rewarding, both now and in the future.
About QASSS:
Incorporated in 2020, QASSS Ltd is a leading provider of resolution services to the United Kingdom and Channel
Islands. We specialise in the home improvement and renewable energy sectors and our vision is to be a global support partner to organisations in those sectors. We currently work with financial services, manufacturers, national retailers, membership organisations, franchises and SMEs.
Our role is to support sectors in elevating the reputation of that sector, increasing buyer confidence, by providing phenomenal support services to assist with organisations and consumers when things do go wrong, or to prevent them going wrong in the first place.
Our services include outsourced complaint handling, executive support, dispute resolution, claims management, independent inspections and remedial works programmes.
Why you should apply:
Along with the advertised salary, we provide the following for our colleagues:
▪ Enhanced maternity/paternity leave and
▪ Company pension scheme adoption friendly policies
▪ Life Assurance scheme ▪ Hybrid working environment (depending on
▪ Private healthcare insurance role)
▪ Private Optical, Dental and Medical cashback ▪ Flexible working environment plan ▪ 23 days annual leave plus bank holidays,
▪ Private Mental and Financial Wellbeing plus increased annual leave with service support ▪ Home working allowance (if applicable)
▪ Company sick pay and free eyecare vouchers ▪ Exclusive home improvement discounts
We will aim to get back to you as soon as possible. It’s pretty full on at the moment, so please bear with us. Thank you for interest and hopefully your application
Job Types: Full-time, Permanent
Salary: From £70,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Manchester, M1 2AQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you experience of automating entire sales processes from digital marketing to online sign-up, through to account set up?
Experience:
- E-commerce: 3 years (preferred)
- Digital marketing: 3 years (preferred)
- Leadership: 5 years (preferred)
Work Location: Hybrid remote in Manchester, M1 2AQ
