Senior Customer Success Manager (Revenue)

The Role

Robin AI is looking for an accomplished Senior Customer Success Manager (Revenue) to join our rapidly expanding team in London. This role offers a unique opportunity for an experienced professional with a proven track record in revenue growth and customer management to drive the development of our customer success function. As a Senior Customer Success Manager (Revenue), you will be responsible for the immediate account growth of our existing customer base. This will require strong relationship-building skills, excellent communication, and a self-starter mentality. You will collaborate with others to create and implement new processes that improve customer experience and track relevant usage metrics.

Tech Stack

Responsibilities

Sounds great! What are my responsibilities?

Collaborate with the team on strategy for the Customer Success function

Assist in establishing clear processes for account reviews, renewal, and growth

Manage and oversee customer onboarding

Promote the value of the Robin AI platform to customers

Assist in upselling Robin's products and services to customers

Help create training courses and educational materials to support customer education

Coordinate with the senior leadership team and wider go-to-market team on core customer success metrics and performance



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Your Skills

Have 2-3 years of experience in Customer Success.

Demonstrate deep customer empathy and excellent communication skills

Translate customer feedback into product requirements

Constantly seek ways to improve processes and demonstrate strong organizational skills

Successful track record in customer success for B2B software products

Use data to aid decision-making whenever possible

Experienced in handling uncertainty and risk in on-boarding customers to new software products

Pay attention to detail in all aspects of work.

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Compensation @ Robin AI

Salary

£60,000-£70,000

Generous Equity package: When you help build Robin AI, everyone deserves to be an owner.

Please Note: If your salary expectations look a little different to that outlined, we’d still be keen to hear from you if this is a role that excites you and one that you think you could really excel in.

DEI @ Robin AI



We want to break diversity, inclusion and equality barriers within the tech industry. In building our team, we welcome the unique contributions that you can bring, and welcome applications regardless of ethnicity, religion, sexual orientation, gender identity and expression, disability, education, opinions, nation of origin, languages spoken, age, pregnancy and maternity, or veteran’s status.



Compensation & Benefits

Competitive salary

£60,000-£70,000

salary

Meaningful equity in the business

Flexible working from home and in our WeWork office

Focus on continual learning and development

Unlimited sick leave and gender-neutral parental leave

Technology to enable you to work seamlessly from the office or home



We are deliberate about the culture we are building, and are committed to creating an inclusive environment that attracts the best talent from diverse backgrounds. Whether it’s helping curate the Robin Spotify playlist, discussing gender equality in tech, or taking a meditation break with our holistic health plan, we want you to find your space within the Robin community.

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Depending on your location, you’ll have access to WeWork amenities ranging from co-working space, bike lockers, pool tables, table tennis, free barista-made coffee and free beer in the evenings.