Customer Service Advisors

Do you have experience in delivering first class customer service? Do you like helping people and solving problems? Do you work well as part of a focused and dedicated team in a busy and often demanding environment? Can you promote a positive and professional image of the Royal Borough of Greenwich?

If the answer is yes to all the above, then we would like to hear from you.

We are currently recruiting for Customer Services Advisors to play a key role in enabling access to services for our residents and service users.

You could be handling incoming telephone calls, emails and web chat services in the Contact Centre, dealing with customers face-to-face in our Eltham or Woolwich Service Centres or be the first point of contact on Corporate Reception for visitors to The Woolwich Centre or Town Hall.

Dealing with the public you’ll provide advice, interpret queries and re-route the customer appropriately across a range of council services. We are a busy service, handling more than 1.5 million customer contacts per year across a range of council services and customer access channels, including telephone, face-to-face and email/web.

Your professional manner and excellent written and verbal communication skills will be matched by a real service ethic and the ability to deal with a range of services provided by The Royal Borough. Together with demonstrated competence in a customer-focused role, a positive, flexible attitude and excellent team-working skills, you’ll also need to be comfortable in using, and learning to use, a range of ICT systems.

You’ll be handling everything from arranging a waste collection to dealing with calls from some of the more vulnerable people living in the borough.

You will work up to 35 hours a week, between 08:00 and 18:00 Monday to Friday. We also encourage applications for part time working, particularly to suit hours around the school run.

We are looking for staff to join us on a permanent contract.

Successful candidates will be invited to attend a full-day assessment centre on Saturday 3rd June 2023 at The Woolwich Centre.

You may be held in a waiting pool until a vacancy is available.

For an informal discussion about this opportunity, please contact Grant Smith ; Grant.Smith@royalgreenwich.gov.uk 0208 921 2074

If you require any assistance in viewing or accessing this opportunity, please contact recruitment@royalgreenwich.gov.uk or call 020-8921-8977
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Organisation

Royal Borough of Greenwich

Reference

REC/23/00311

Salary Details

£25629 - £31731

Additional Allowances

n/a

Location Postcode

SE18 6HQ

Job Term and Hours per Week

Permanent; 35 (Full-time), Part times roles also available

Closing Date

07 May 2023