Call Centre Assistant

Call Centre Assistant

Location: Beaumont Leys

Full Time - Part Time (Wed, Fri & Sat)

Salary: Competitive Salary

Must have Customer Service, Retail experience or Call Centre Experience

In this role, your time will be split between supporting colleagues in the Call Centre and on the Shop Floor.

At Specsavers, our Receptionists / Call Centre / Customer Service Advisors are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to customer enquiries
• Ensuring customer details are captured accurately when booking appointments
• Dispensing over the phone
• Triaging patients with eye & health concerns

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

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Job Types: Part-time, Permanent

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Leicester, LE4 1DF: reliably commute or plan to relocate before starting work (required)

Work Location: One location