Sales Consultant (Full time)

Position

Overview:

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

• Provide excellent service through continued commitment to our service values and standards.


• To know and achieve your, and the store's daily, monthly and annual sales targets.


• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.


• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.


• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.


• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.


• Understand all policies, procedures and compliance.


• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.


• Presentation must be in line with company's uniform and grooming standards.


• Understand and align with PCI compliance policy and regulations, consistently.


• Adheres to Security and Health and Safety regulations.


• To replenish stock and maintain high standards of merchandise and product presentation.


• Maintain your designated ‘area of pride'


• Support the store with cycle counts and during bi annual inventories


• Support with the processing of shipments and transfers, in line with the relevant procedures.


• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Profile

Your Talent:

• Sales Experience ideally within a luxury brand.


• Experience in a customer service role with face-to-face customer contact.


• Ability to adapt to frequent change and a high-pressure environment


• Ability to initiate contact and communication effectively


• Motivated by being a great teammate with a common goal


• Excellent communication skills and other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)


• Strong Clienteling skills and experience.