Duty Manager (Cargo)

Overview:

Job Summary

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

Responsibilities:

Job Responsibilities

• 
  Control and monitoring of the shift and work activities
• 
  Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
• 
  Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
• 
  Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
• 
  Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
• 
  Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met
• 
  Maintaining excellent communication with all relevant stakeholders
• 
  Monitoring and control to ensure smooth operation of Reception

Qualifications:

Qualifications and Competencies

• 
  High School diploma or higher
• 
  Minimum of 5 years experience within the industry
• 
  Thorough working knowledge of Cargo, Warehouse and Ramp processes
• 
  Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation
• 
  Excellent knowledge of the Operation Office function
• 
  Good working knowledge of PC systems and Microsoft Office
• 
  Customer focus and quality awareness with high standards of quality and service level goals
• 
  Strong resource management and interpersonal skills
• 
  Ability to work in inclement weather