Role Overview & Specifications
Description
The Customer Service Representatives Will Be Taking Inbound Calls Regarding
benefits and claims status. They'll be handling between 50-70 calls per day.
Job
Summary
Handle incoming and outgoing phone calls from providers and members.
Essential Functions
Answer Provider Phone Questions Regarding Claim Status And
benefits Assist with enrollee phone questions regarding claim status and
benefits
Non
essential Functions
Other
duties as assigned or appropriate
Education/
Qualifications
Excellent Phone
skills/etiquette Proficient PC
skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink
experience Six months call center
experience required Excellent verbal and written communication
skills Proven
experience in a professional office environment Proven customer service
experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related
experience. Full
benefits including Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code, and more
Skills
customer service, Healthcare, WPM, medical terminology, Excel, Outlook, call resolution, Call, WPS, Dean, SSM, TASC
Top
Skills Details
customer service,Healthcare, wpm
Additional
Skills &
Qualifications
Insurance Knowledge
Medical Terminology
Experience Level
Entry Level
About Teksystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The Company Is An
equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About Teksystems
Teksystems is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
View all openings at Teksystems →
