Visitor Services Assistant/Warden (Windsor Castle)

Household / Department
Royal Collection Trust

Section / Branch
Visitor Experience

Location
Windsor Castle

Contract/recruitment type
Permanent

Starting salary
£10.90 per hour, plus lunch and training provided

Hours of work
Full-time opportunities available; from 5 days per week (average weekly working hours 37.2), Monday to Sunday, including regular weekends with some part-time roles available.

About the role
It's starting everyday conversations in magnificent surroundings.
It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.
Every year millions of people from around the world visit Windsor Castle.
Joining an enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.
Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.
Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours.
And in everything you do, you’ll aim for the highest possible standards of visitor care and security.

About you
With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.
You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure.
You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.
And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.
This is your opportunity to use your customer service skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.

Job Types: Full-time, Permanent

Salary: £10.90 per hour