Desktop Support Technician

JOB OVERVIEW



An exciting opportunity has arisen to join an established /

experienced team of Desktop Support Technicians. The post holder will

be a member of the Desktop Support Team providing a customer sensitive

and responsive support, fault resolution and advice service, which

ensures the maximum availability, performance and utilisation of

device management including Desktop PC / Laptop, Wireless Trollies,

Digital Dictation devices as well as iOS devices including iPhones,

iPods and iPads used by the directorates business and clinical

teams.



The post holder will be responsible for ensuring a systematic,

disciplined and analytical approach to problem solving and ensuring

agreed procedures and standards are met as well as ensuring the

security of It related devices across the organisation.



The postholder will undertake incident diagnostics to resolve any

technical issues, support project which require the implementation /

deployment of devices as well as management of the deployment of

Windows security patches to devices as well as iOS version updates in

line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital

Security Strategy and improvement plan.



The postholder will also participate in an out of hours on-call

Desktop Support rota.



MAIN DUTIES OF THE JOB



You will have demonstrable experience in: -

• To provide a customer centric service to all staff. To deliver a

professional, polite and empathetic service, building professional

relationships with Digital Service, Business and Clinical staff across

SaTH.

• To work collaboratively with other teams including the IT Service

Desk, Infrastructure / Network Team, Systems Admin, Training Team.

• To support a range of Windows operating systems including Windows

7 and 10.

• To support the deployment and day to day management diagnostics of

Office365.

• Build and configuration of Desktop PC’s, Laptops and other end

point devices including digital dictation devices and iOS devices i.e.

iPhones, iPADs, iPODs etc.

• Undertake incident diagnostics to resolve any technical issues,

support projects which require the implementation / deployment of

devices.

• Testing and deployment of windows security patches to devices as

well as iOS version updates in line with the SaTH Digital Security

improvement plan in line with NHSDigital and NHSX.

• To support the install of new device across SaTH including the

Desktop network patch as part of device installations.

• Ensure that the IT asset database record is kept up to date.


• Work within defined deadlines as part of a team and on an

individual basis.

• Installation, repair and maintenance of IT equipment

WORKING FOR YOUR ORGANISATION



The successful candidate will have the opportunity to develop new

skills and knowledge, and to be a part of many exciting and

challenging projects currently being undertaken at the Trust as part

of our Digital Transformation agenda.



You will work closely with all stakeholders and provide a robust,

proactive and resilient service on which our customers can rely upon.



DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES



For full duties and responsibilities please refer to the attached

document entitled Job Description.