Customer Service Administrator

Administrator



Up to £26,000, Hurstpierpoint outskirts (Own Transport essential), Hybrid Working, Monday to Friday - 9am 5:30pm, Pension, Parking, Holiday, Death in Service Benefit, Product Discount



The Role



An exciting opportunity has arisen for an experienced Administrator to join our client, a leading manufacturer and retailer of luxury wellbeing products, as an Account Management Administrator. Reporting to the Head of Account Management, this busy and varied role will provide administrative support to the National Account Managers, process B2B and B2C customer orders and manage queries and interactions with direct consumers of their products.



Provide administration support to account managers - spreadsheets, reports and documentation

Be a point of contact across departments in relation to orders and stock

Process customer orders from a variety of channels

Liaise with consumer customers in relation to their orders including managing delivery and stock issues as they arise

Liaise with Logistics provider in relation to customer orders, logging and reporting on issues where necessary

Record information relating to consumer orders, stock and delivery issues and report information through necessary channels



Requirements



We would expect the successful Account Management Administrator to be able to demonstrate outstanding administrative skills and a solid competency in Microsoft Office products (Excel and PowerPoint). You will be numerate and comfortable working with numbers in a commercial environment. You will have a positive attitude and a motivated, proactive and passionate approach to work and problem solving, and ability to prioritise tasks. Your communication skills will be great, and you will enjoy building relationships with your team and external stakeholders alike. Understanding the consumer goods market, or manufacturing, logistics and distribution would be useful. This role could suit someone with experience as an Account Manager, Customer Service Administrator or Sales Administrator.



Due to the company's rural location, it is essential that you have your own transport.



Company Information



Our client are a market-leading manufacturer of wellbeing products with a long history spanning nearly 50 years. They are an ethical, organic and vegan certified brand who are passionate about providing products to bring genuine benefit to the consumer. They have experienced fantastic growth in recent years and their products are retailed in many places including but not limited to: John Lewis, TX Maxx, Boots and Amazon.



Package



Up to £26,000 per annum



Hurstpierpoint outskirts (Own Transport essential)



Monday to Friday - 9am 5:30pm



Hybrid Working - 3 days in the office, 2 days at home



Pension



Parking



Holiday



Death in Service Benefit



Product Discount



Staff events



Training and development



H&S training incentives



Employee referral programme



Employee of the month bonus scheme



Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.