Programmes Assistant

Job Purpose

To enhance the student experience by working collaboratively with the UG and PGT. Learning and Teaching Administrative teams and academic teaching staff to provide an excellent customer service. To provide administrative support for the processes and procedures relating to taught programmes (UG and PGT). To support students from first point of contact to graduation, including providing information, advice, and front-line support service to prospective, new and continuing students. To support academic staff and colleagues involved in taught programme teaching administration.

Main Duties and Responsibilities

1. Contribute to the delivery of an efficient and effective administrative service to support the School’s learning and teaching activity, including liaison with staff and students.

2. Deliver an excellent “customer experience”, using knowledge and judgement to provide first-contact resolution for general enquiries relating to learning and teaching activities across the School (with supervision and support where required).

3. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience.

4. Provide administrative support to Programme and Course Leads in support of School activities, developing good relationships with colleagues.

5. Ensure full compliance with University-wide policies and procedures, including in relation to the management of confidential information and personal data.

6. Provide support to groups and committees including notetaking and preparation of minutes as appropriate.

7. Undertake any other relevant duties appropriate to the post/grade subsequently allocated by the Head of Professional Services.

Knowledge, Qualifications, Skills and Experience

Knowledge, Qualifications

A2 Strong IT knowledge, including Microsoft Office, especially MS Word and Excel

B2 Knowledge and understanding of Higher Education structures, policy, practices and procedures

Skills

C2 Strong organisational and time management skills; ability to work under pressure and meet tight deadlines

C3 Accuracy and attention to detail

C4 Ability to respond and adapt to changing priorities

C5 Strong interpersonal skills, with the ability to work with a wide range of people

C6 Ability to work collaboratively to achieve team goals

C7 Strong communication skills, both verbal and written

C8 Confidence to identify when issues need to be escalated to appropriate levels

C9 Discretion and the ability to maintain confidentiality

Experience

Terms and Conditions

Salary will be Grade 4, £22,197 - £24,715 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.