About WPP
WPP is the trusted growth partner for the worldβs leading brands. We uniteΒ cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselΒ in a single company βΒ powered by exceptional talent and our agentic marketing platform, WPP Open,Β to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visitΒ WPP.com.
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why weβve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
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What does a Senior Account Manager - [ 4Month - FTC ] do at WPP Production?Β
As part of the Client Services Department, you playΒ a central roleΒ in the business and are pivotal to the smooth running of your account. You willΒ be requiredΒ to have a thorough understanding of all areas of the business andΒ be responsible forΒ managing projects from brief to final delivery on time and budget. You will be client focused and requireΒ good communication,Β organisationΒ and time management skills to manage both your clients and internal departments, while always focusing on quality,Β processΒ and profitability.Β
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What does a Senior Account ManagerΒ Β [ 4Month - FTC ] do at WPP Production, on the TJX account?Β
You will be working within the clientβs Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in WatfordΒ two/three timesΒ a week and occasionally work from theΒ WPP ProductionΒ office in London. You will deliver projects, working with TJXβs onsite in-house creative team. You willΒ be responsible forΒ managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensureΒ a timelyΒ delivery of all projects.Β You will be working on a range ofΒ Digital MediaΒ projects, such as Web, Email and Paid MediaΒ
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Client management responsibilities:β―Β
- Immerse yourself in the clientβs brand and offeringΒ
- Prepare client proposalsΒ
- Present and deliver creative work appropriately β take ownership of your work and ensure best in class delivery of work to a high standardΒ
- Provide weekly status reports, accompanied by a meeting or call as per client needsΒ
- Provide agendas and detailed contact reports following all client meetingsΒ
- Set and manage client expectations deliverables andΒ timeframesΒ
- Escalate all serious client issues to your line managerΒ immediatelyΒ and recommend solutions wherever possibleΒ
- IdentifyΒ areas for improvement of existing workflow and processes which couldΒ benefitΒ WPP ProductionΒ and/or the clientΒ
- Build strong day to day relationships with all clients and agency stakeholders β communication is keyΒ
- IdentifyΒ training requirements and opportunities for clients to ensure their adherence to processes and improve workflowΒ
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Project Management responsibilities:β―Β
- Co-ordinate between all relevant parties, this might be internally within the client TJX, internally withinΒ WPP ProductionΒ or with other agencies and 3rdparty partners of TJX.β―Β
- Consistently deliver against all contractual obligations include SLAs and KPIsΒ
- Manage client projectsβ―from brief to delivery ensuring final materials are on time and of the highest qualityΒ
- Follow agreed workflows and utilise relevant project management tools that the client uses β WorkfrontΒ andΒ Trello.Β
- Ensure clear division of responsibility forΒ appropriate filesΒ at each stage of the projectΒ
- Where project managers/producers are involved, take responsibility for ongoing communication, trackingΒ
- project progress and status vs. schedules, timings, delays etc.Β
- Manage,Β monitorΒ and update all timelines and set realistic expectations with stakeholdersΒ
- Monitor internal workflows,Β identifyΒ areas forΒ improvementΒ and make recommendationsΒ
- Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to ADΒ and/or TJX BAMΒ
- Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clientsΒ
- Keep ADΒ and/or TJX BAMΒ updated on status of projectsΒ
- Collate any information needed for input to client reports and presentationsΒ
- Help organise, attend (ifΒ required) and minute meetingsΒ
- Manage your workload effectively and highlight to your line manager if support isΒ requiredΒ to ensure successfulΒ
- completion of a projectΒ
- Manage other team members and become a mentorΒ
- Provide administrative support team asΒ requiredΒ
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Reporting lines and key stakeholdersΒ
This role reports to the Account Director, but you will have a dotted reporting line into a client leadΒ (Brand Activation Manager.Β
You will work closely with Creative, DigitalΒ andΒ Production teams.Β
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RequirementsΒ
- Strong time managementΒ andΒ prioritisation skillsΒ within a fast-paced environmentΒ
- Great attention to detailΒ Β
- Can do attitude and an ability to work under pressureΒ
- Strong interpersonal andΒ proactiveΒ communication skillsΒ
- Fluent oral and written English, other languages desirableΒ
- Highly organised, detail orientedΒ andΒ client focusedΒ
- Team PlayerΒ
- Quick learner when it comes to differentΒ softwaresΒ
- Strong IT literacy, including Word, Excel, PowerPoint/KeyΒ
- Strong numeracy skillsΒ
- Basic understanding ofΒ DigitalΒ Media such asΒ Web,Β Email andΒ PaidΒ Media is desirableΒ
- Experience in managing and servicing multi market accountsβ―in the retail spaceΒ
- Experience working in Creative, Branding, Social,Β DigitalΒ or Print productionΒ
- Experience with creative adaptation briefsΒ
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Why work here:Β
At WPP Production, youβll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. Youβll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPPβs unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and ImpactΒ
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Data
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our PrivacyΒ statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
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